Matheus Matioli

UX Designer

Nexudus

Space ManagementMember Experience

Scan to view
on your phone

Watch Recordings

Recorded sessions from Coworking Tech Week featuring Matheus Matioli.

20 min

Designing Checkout for Coworking

Product Showcase

Chapters

0:00Introduction: Why checkout matters in coworkingMost coworking operators focus on leads, tours, and sales follow-up, but the checkout experience is often where ready-to-buy customers slow down or drop off. Matheus Matioli from Nexudus opens the session by looking at checkout as a practical revenue issue for coworking spaces, not just a design detail.2:38Why coworking checkout is harder than normal ecommerceCoworking spaces sell many types of products: meeting rooms, day passes, memberships, events, add-ons, and private offices. This chapter explains why a standard online checkout does not always fit the way coworking customers make decisions.5:59How to design checkout customer journey for different coworking productsBefore adjusting forms or software settings, operators need to understand the buying journey for each product they sell. Matheus explains how to match the checkout flow to the level of commitment, information required, and customer expectation.8:01Reducing friction in meeting room bookingsMeeting room customers usually want to find availability, choose the right space, and pay quickly. This section focuses on how coworking operators can simplify room booking and avoid unnecessary steps that slow customers down.10:00Making coworking memberships easier to buy onlineLower-commitment memberships and hot desk plans often work better when customers can sign up directly. Matheus explains where self-service checkout makes sense and why some membership enquiries may create avoidable friction.12:28Collecting the right customer information at checkoutOperators need useful customer data, but asking for too much too early can hurt conversion. This chapter covers how custom forms can help collect essential details during checkout and move less urgent profile information to after signup.14:41Building a better sales journey for private officesPrivate offices usually need a more guided path than simple bookings or memberships. This section shows how coworking operators can handle enquiries, tours, proposals, pricing, payment, and contracts in a more structured way.17:03Turning online enquiries into proposals fasterA good enquiry flow should help the sales team act quickly. Matheus shows how Nexudus can turn customer interest into a draft proposal, reducing manual admin and helping operators move from enquiry to deal progression.19:00Bringing coworking checkout into your own websiteOperators often want customers to book from their branded website instead of sending them into a separate portal. This chapter previews how embedded checkout tools can support meeting rooms, events, and other bookable products directly on the operator’s site.22:19Abandoned checkout and the future of coworking conversionThe Q&A covers abandoned checkouts, recovery opportunities, and why coworking may not always need a traditional shopping cart. Matheus shares how Nexudus is thinking about checkout behaviour based on how customers actually buy.24:02AI-assisted booking and smarter checkout experiencesMatheus previews how AI could help customers find the right meeting room based on time, capacity, and availability. The discussion also touches on future possibilities for add-ons, upsells, and more guided booking experiences.

About Matheus Matioli

UX Designer at Nexudus with a strong background in customer experience and onboarding, bringing over 7 years of experience in coworking technology. With a global perspective shaped by living across multiple continents, they combine design thinking with operational insight to create intuitive, user-centered workplace solutions.

Talk at CTW 2026

All session times are shown in UK time [UTC+1 | BST] (Europe/London).

Thursday, Apr 232:30 PM UK time · 20 minProduct Showcase

Designing Checkout for Coworking

Coworking combines retail, hospitality, subscriptions and contracts — but most checkouts treat them the same.

Matheus Matioli shares how to design a checkout that fits each journey, reduces drop-off, and works at scale.

Includes a live look at how this is handled in Nexudus.

What you'll learn:

Learn why coworking needs a different checkout approach than standard SaaS
See how to design checkout flows that reduce drop-off at scale
Explore how Nexudus handles mixed purchase journeys in a single checkout

Nexudus at CTW

Nexudus

Coworking Management Software

Discover More Speakers

Explore the full lineup of industry experts and innovators at Coworking Tech Week 2026.