Anika Coutinho

Head of Coworking

Uniti AI

AI & Machine LearningTechnologyAutomationSales & Marketing

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Recorded sessions from Coworking Tech Week featuring Anika Coutinho.

45 min

Your Best Sales Rep Never Sleeps: How AI Is Converting More Leads for Flex Workspace Operators

Sales & Marketing

Chapters

0:00How AI Is Helping Flex Workspace Operators Convert More LeadsAnika Coutinho introduces how AI sales agents are being used in coworking and flex workspaces to respond faster, qualify enquiries, and move prospects toward tours or bookings.3:12Why Most AI Projects Fail in Real Workspace BusinessesThis section looks at why many AI tools do not create useful results for operators, especially when they are too broad, disconnected from daily workflows, or lack coworking-specific knowledge.5:56Starting With the Sales Problem Operators Already KnowAnika explains why inbound lead conversion is one of the clearest AI use cases for flex workspace teams, where missed calls, slow replies, and inconsistent follow-up can directly affect revenue.8:04Meet Sarah, the AI Sales Agent Built for Bond CollectiveViewers see how an AI agent can work across phone, email, SMS, and website chat while using real workspace data such as locations, availability, pricing, and membership options.9:36Demo of A Real AI Phone Call for a Meeting Room EnquiryThis moment shows Sarah, an AI assistant, handling a live-style meeting room request, asking the right questions, checking details, and guiding the caller toward the next booking step.13:15Answering Website Leads With Location, Pricing, and AvailabilityAnika demonstrates how AI chat can respond to prospects searching for office space in a specific area, giving them useful options while they are still actively comparing providers.14:31Managing Email Leads and CRM Follow-Up AutomaticallyThis section shows how AI can respond to form enquiries, ask qualification questions, and keep the sales pipeline updated inside tools like HubSpot.15:54The Conversion Impact at Bond CollectiveAnika shares how Bond Collective used AI to improve inbound enquiry-to-tour conversion, giving operators a practical example of where faster response and better follow-up can make a measurable difference.19:44How AI Voice Works for Missed Calls and After-Hours EnquiriesThe Q&A moves into voice AI, including how calls are handled, what tools support the experience, and why phone coverage matters for busy workspace teams.23:08How Prospects React When They Speak With AIAnika discusses what prospects notice across phone, chat, email, and SMS, including when they ask for a human and how the AI passes the conversation to the team.25:53Guardrails, Escalation, and When AI Should Stop AnsweringThis chapter covers how operators can control what the AI is allowed to say, when it should avoid giving certain details, and how it routes more sensitive questions to the right person.27:34Where AI Can Close the Booking and Where Humans Still Step InAnika explains how AI can help complete simpler transactions such as meeting rooms or day passes, while higher-value office deals still move through the human sales team.29:06Connecting AI With Coworking Software and CRMsThis part covers current and planned integrations, including HubSpot, Salesforce, Yardi, and OfficeRnD, and why software connections are important for making AI useful beyond the first reply.30:36Using AI Beyond Sales for Member Support and OperationsThe session closes with a look at support use cases such as guest passes, Wi-Fi, printers, air conditioning, and ticketing, showing where AI may help coworking teams reduce repetitive admin.

About Anika Coutinho

Anika Coutinho is a revenue and customer success leader with deep expertise across flexible workspace, proptech, and AI-driven lead conversion.

Currently Customer Success Manager at Uniti AI, Anika partners with leading operators including Regus, Pacific Workplaces, Venture X, and Expansive, helping inbound-led businesses maximise engagement and conversion through AI-powered automation. He focuses on turning innovative technology into measurable commercial growth and long-term client value.

Previously, Anika served as Head of Sales Development at Hubble, where he built and scaled the sales development function for one of the world's first hybrid workplace platforms, enabling companies to design the right blend of HQ, on-demand, and remote work. His earlier roles at Work.Life, eporta, and WeWork strengthened his expertise in enterprise sales, pipeline development, and strategic partnerships within London's dynamic flexible workspace sector.

Anika brings a rare combination of frontline sales experience and strategic customer success leadership, offering practical insights on scaling revenue teams, driving adoption, and building durable client relationships in the evolving future of work.

Talk at CTW 2026

All session times are shown in UK time [UTC+1 | BST] (Europe/London).

Thursday, Apr 239:00 AM UK time · 45 minSales & Marketing

Your Best Sales Rep Never Sleeps: How AI Is Converting More Leads for Flex Workspace Operators

Every missed enquiry is a lost desk. In this session, Anika Coutinho (Head of Flexible Workspace, Uniti AI) shows how flexible workspace operators are using AI agents to respond to leads in under 90 seconds across email, SMS, chat and phone - 24/7. Includes real results from flex workspace operators already using AI to double their conversion rates.

Uniti AI at CTW

Uniti AI

Powering instant, effortless, and flawless communication for real estate operators across sales, support, and finance.

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Explore the full lineup of industry experts and innovators at Coworking Tech Week 2026.